Imagine this: a summer storm leaves your roof in tatters, and the next day, a contractor knocks on your door offering a “great deal” to fix the damage. While tempting, this could be the start of a home improvement scam.
Scammers often target homeowners after natural disasters, using high-pressure tactics and empty promises to exploit those in need. Although many of us are adamant that it could never happen to us, sadly, many local homeowners fall victim to these schemes, losing money and ending up with unfinished or poor-quality work.
Thankfully, the National Association of the Remodeling Industry (NARI) of Madison offers a trusted way to connect with professional contractors and avoid home improvement scams.
Recognizing Red Flags
Knowing the warning signs can help you steer clear of con artists. Here are some common red flags to watch for:
Unsolicited Offers
Be cautious of contractors who knock on your door uninvited, especially after a storm. Reputable contractors rarely operate this way.
High-Pressure Tactics
Scammers might insist on a “limited time offer” or demand an immediate decision, pressuring you to act before doing your research. You should never be forced into making a rash decision.
Upfront Payment Demands
Avoid paying the full amount upfront because that makes it easy for the scammers to skip town with your money and little to no work to show for it. Legitimate contractors usually structure payments based on project milestones, with the final payment due after the work is completed.
Vague Contact Information
Always verify the contractor’s business address and phone number. A P.O. Box or out-of-state license plates can signal a scam.
Unrealistic Promises
Be skeptical of offers that seem too good to be true (because they usually are), such as unusually low prices or promises of exceptionally fast work.
Tips for Avoiding Scams
Here’s how to protect yourself and your home improvement project from scammers:
Thorough Research
- Compare multiple written estimates to ensure fair pricing.
- Verify that you’re working with only contractors who are licensed and insured through the Wisconsin Department of Safety and Professional Services.
- Check online reviews on Google My Business or the Better Business Bureau and seek recommendations from people you trust.
Detailed Contracts
- Always insist upon and sign a contract that outlines the scope of work, materials, payment schedule, and warranty information.
- Carefully review the terms and ask questions about anything unclear before committing.
- Clarify any unclear loan terms if the contractor offers to help you arrange financing through a lender. Be cautious of predatory terms tied to a home equity loan.
Communication and Documentation
- Keep detailed records of all communication, contracts, and receipts.
- Take photos and videos of the damage and the repair process to document progress.
Why Choose NARI Members?
Although NARI’s roots go back to 1935, NARI of Madison’s chapter was established in 1983. Then and now, they have been and continue to be a trusted resource for finding reputable professional contractors in our Madison community. Here’s what makes NARI members stand out:
Code of Ethics
NARI members adhere to high standards of honesty, integrity, and responsibility.
Professional Development
Members stay up to date with industry best practices through continuing education.
Certification and Credentials
NARI’s respected certification program helps build and recognize remodeling professionals’ expertise in common home improvement projects. Look for certifications like Certified Remodeler or Certified Kitchen and Bath Remodeler and awards given to members, such as the Achievement in Consumer Excellence (ACE) Award.
Dispute Resolution
If problems do arise, NARI offers a resolution process to help homeowners and contractors reach an agreement.
NARI of Madison is Here to Help
Don’t let home repair scams derail your plans. Protect your home by choosing reputable contractors who prioritize quality and integrity. Whether you need help with repairs or want to learn more about the remodeling business, NARI of Madison is your go-to resource for peace of mind.
Visit the NARI of Madison website to find reputable contractors through the “Find a Professional” tool. You will find people you know and trust to handle your home improvement project.
For additional resources, check out the Wisconsin Bureau of Consumer Protection or the Better Business Bureau. If your insurance company is involved, consult them before starting work to ensure coverage and avoid complications.
If you have further questions or need assistance, contact NARI of Madison directly.
